Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony
Saturday, October 20, 2007
Put the most important information first
When providing requested information, put at the beginning of the prompt the most important elements of the system’s response.(And “important” is what the user wants to hear first, not what the company wants the user to hear.)Otherwise, you will risk having the user interrupt the prompt and miss the important information they were seeking.
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