Here are 5 scenarios where I find myself preferring automation over human service. Now mind you, I am someone who loves to self check out in the supermarket even when I have a cart full of stuff -- including produce that needs to be weighed.
1. I don't have to wait a long time to get what I want done by using self-service
2. I suspect that the human who will try to help me is not going to be well trained
3. It would take longer to get what I need done with a human, even if I didn't have to wait
4. I don't want to spend the emotional energy needed to interact with a human
5. I suspect that the human will try to sell me something and I'm not in a mood to listen to a pitch
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