Tuesday, July 17, 2007

Having it out with Walt Tetschner

My response to Walt Tetschner's sarcastic response to one of my posts on the VUIDs yahoogroups:

And thank you for making it hard for me to be sarcastic!

I only wish you would apply your severe standards of evidence to the methodology applied by the gethuman project to reach its conclusions.... There, self-selection and loaded questions, among other basic infractions of sound statistical practice, are tolerated as unremarkable..... See:
http://www.gethuman.com/standard/

Anyway, your posts remind me of that famous saying that goes something like: "The beatings shall continue until morale improves!" ;-)
This was Walt's post:

Thanks for your input to my survey. The denial scores continue to dominate. Have you attempted to contact Vodafone or the SpeechTech magazine author about the survey that substantiated that their customers are so satisfied? They don’t mention any details of the survey at all which makes it a bit difficult to blindly accept the results of the sutvey. If they truly are obtaining results that are as good as are being reported, then we should really find out what they are doing so well. I noticed that they have also found that long menus are good for improving customer satisfaction.

Walt

1 comment:

jameszoe said...

Verizon Customer Service (+1)-888-336-4555
While using Verizon are you facing issues like forgotten Verizon email password, then feel free to call Verizon Customer Service (+1)-888-336-4555 our highly trained executives are ready to sort it for you .you will no longer have to wait on queue for a long time .
For more details contact us :-
Address: Office: 5519 Scranton St Denver, CO 80239, USA.
Toll Free: (+1)-888-336-4555